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I found a mistake or something I didn’t like on your site or one of the emails your people sent out. Can I just reply and berate them?

First off, I’m very sorry for the mistake or that something wasn’t perfect. Here’s the deal though. I’m the only person who sends out anything and I’m the one the reads every email. So if you want to tell me off, go ahead. Just realize that I’m not perfect and I do make (lots of) mistakes. If you are rude to me, I’ll remove you from my mailing list and block you from joining.

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